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BlackBerry Support
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BlackBerry Messaging Agent Restarts
Our BlackBerry Support Services was recently asked if there was a way to get around restarting the BlackBerry Messaging Agent service when you move a BlackBerry smartphone user's mailbox between storage groups. In a BlackBerry® Enterprise Server for Microsoft® Exchange environment, the answer is: absolutely! All you have to do is enable the Lightweight Directory Access Protocol (LDAP) for name resolution. This way the BlackBerry Messaging Agent will be able to detect a BlackBerry smartphone user who has moved between Exchange Storage Groups.
More information on LDAP address lookup can be found in KB05174 and instructions on enabling LDAP for name resolution can be found in KB03193. You will be happy to know that this issue has been addressed in BlackBerry Enterprise Server v5.0.
Useful BlackBerry Information
Enterprise Activate BIS Devices
The free Enterprise Activation application download enables activation of BlackBerry® smartphones for use with BlackBerry® Enterprise Server Express or MDaemon® Messaging Server, BlackBerry® Edition over the wireless network using a compatible BlackBerry data plan.
The application is designed to give users access to advanced functionality in a few easy steps and to help make it easier for administrators to set up BlackBerry smartphones on an organization’s email servers.
It helps connect users with their organization’s email server quickly for access to wireless synchronization of email, calendar, contacts and more.
It also makes it easier for individuals who have acquired BlackBerry smartphones for personal use to use the same smartphone for business purposes quickly by enabling activation and synchronization without needing to connect to a computer.
The Enterprise Activation application requires:
• A BlackBerry® smartphone running BlackBerry® Device Software version 5.0 or later
• A compatible BlackBerry® data plan
• An enterprise activation password provided by an administrator
• A supported version of BlackBerry Enterprise Server Express or BlackBerry Enterprise Server
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